Service Modernization Diagnostic
Define what success looks like for a critical service. Identify the gaps preventing that outcome. Validate key assumptions through rapid, increment and frequent delivery - use insights to evolve your roadmap.
Clarity Before Change.
Clearwater Partners helps Canadian public-sector organizations and mission-driven enterprises modernize critical services — permitting, licensing, regulatory programs — through customer-centric service design, evidence-based analysis, and platform thinking.
Start a conversationThe Clearwater Method
Start with the outcome.
Work backward from there.
Start by defining where success lies, identify what stands in the way, then design, build and test in small increments, measuring what is working (and what is not) then adjust based on those insights.
01
Define where you want to be
Every engagement begins by articulating, in concrete terms, what success looks like (aim for 6-18 months out). The outcome anchors everything that follows.
02
Find what stands in the way
Targeted analysis of the specific gaps, blockers, and untested assumptions between the present and the desired outcome. Not exhaustive current-state mapping. Sketch the future (service blueprint). Focused diagnosis.
03
Test. Measure. Adjust.
Small, deliberate value creating features replace large untested plans. Every new feature or change is a hypothesis to be validated. The roadmap emerges and evolves as evidence accumulates.
How We Help
Three ways to engage.
Each offering is built around the Clearwater Method. None is tied to a specific technology platform. All begin with the same question: what does success actually look like?
Service Redesign Blueprint
Translate platform investments into implementable service change. Service journeys, capability backlogs, governance, and phased delivery — built so service design drives the technology, not the other way around.
Service Stewardship Advisory
Ongoing expert guidance for service stewards and transformation leaders. Regular advisory conversations, decision support, and continuous measure-and-adjust cycles. Conversations, not presentations.
Background
25 years of modernizing services from the inside.
Clearwater Partners is led by Arron McCurdy, with more than 25 years of practitioner experience modernizing services inside large public and private organizations.
Eight years as a director-level leader at the City of Vancouver — establishing fusion teams, service design playbooks, and platform-based delivery across permitting, licensing, and regulatory programs.
Eleven years at HSBC, including implementing digital banking services in markets across Asia, Europe, North America and leading internal consulting teams focused on customer-centric service modernization.
Based in Vancouver, British Columbia.
25+
Years modernizing services
10+
Countries with digital banking implementations
Get in touch
Every engagement starts with a conversation.
If you are wrestling with a service that isn't working the way it should, get in touch. The first conversation is always the same: what does success look like, and what's standing in the way?
arron@clearwateradvisory.caVancouver, British Columbia